Complaints & Conflict Resolution

This course is designed to equip professionals in the gambling industry with the essential skills and strategies needed to effectively manage complaints and resolve conflicts in a fair and efficient manner. Participants will learn how to navigate challenging situations arising from customer grievances, disputes between employees, and regulatory issues, all within the context of gambling operations. Through interactive case studies and role-playing exercises, learners will develop techniques for de-escalating tensions, actively listening to concerns, and implementing solutions that uphold both customer satisfaction and regulatory compliance. By the conclusion of the course, participants will possess the confidence and competence to address complaints and conflicts proactively, fostering a positive and supportive environment within their gambling establishments.TBA