0
0
Subtotal: 0.00
No products in the cart.
Search Courses
Close this search box.

Customer Support & Interaction

Course Description

Original price was: 350.00€.Current price is: 150.00€.

Not Available

The course will provide an understanding of how to conduct safer gambling interactions with both land-based and online customers who show signs of excessive or problematic gambling, or whose personal behaviour or disclosures give cause for concern.

Over the sessions these topics will be covered: 1) Why these issues arise and their typical manifestations, 2) The motivational communication techniques that can be applied by staff to handle these interactions successfully, 3) When and how to involve third party agencies, 4) Regulatory and commercial issues.

Through the course participants will gain a greater understanding of problematic customer situations and how these should be handled from a Safer Gambling perspective. This knowledge should permit greater confidence in handling customer interactions or supporting colleagues who do. Participants will have greater insight into the importance of these interactions from a regulatory, ethical, and commercial perspective.

Course Details

Fee: €150
Form: Online Live Learning
Access: Moodle (user name and password will be provided)
Registration: Sign-up through website
Duration: 8 hours
Language: English
Subtitles: No
Accreditation: CPD1
Schedule: 4 sessions: 2, 9, 16, 23 September 2024 | 16.00-18.00

Availability: 15

Shopping Cart
Scroll to Top